Blog

20 01, 2017

Kiosks are addressing the needs of the hospitality and f&b industry

Titbit Kiosks offer solutions for almost every problem the hospitality and f&B industry faces today. Whether it is the need to increase check averages or reduce wait lines; serve more customers or prevent loss of sales; improve order accuracy & efficiency or reduce wastage; kiosks are the answer to all these and many more issues.

Self-Ordering Kiosk
Self-Ordering Kiosk empowers customers to choose their food, customize/modify it and even pre-order for later. The kiosks also offers customers various payment options like EMV chip & pin, banknotes, coins, vouchers, loyalty cards, Apple Pay, Android Pay, etc. Upselling, cross selling & tipping is built into the ordering workflow to maximize revenue for the restaurant. Titbit Self-Ordering kiosks [...]

22 12, 2016

How Self-Ordering Kiosks Are Benefiting The Restaurant Industry

Self-Ordering Kiosks also known as Self-Serve Kiosks have been around for a while and are becoming increasingly popular as the consumers’ preferred option for ordering meals in Quick Service Restaurants, Fast Casuals, Casual Dines and Fine Dines. These kiosks offer various benefits to restaurant operators as well as consumers which makes them so desirable.

Here are a few benefits of Self-Ordering Kiosks:

More Revenue
Restaurants have experienced a ~20% increase in check averages owing to automatic upselling, promoting specials, suggesting combos, etc.

Precise Ordering
Customers get exactly what they want as they can order in their own language, zero chances of miscommunication and ability modify an order before placing.

Payment Choices
Kiosks cater [...]

16 11, 2016

An Interactive, Flexible & Reliable Table Top Ordering Solution from Titbit

Titbit’s Table Top Ordering solution enables customers to view the entire menu with attractive description, scrumptious images/videos along with nutritional information and price.

An Interactive Customer Experience
Customers can view the menu in any language of their choice, build/customize their order and play games or be entertained while they wait for the food to arrive.

Flexible Ordering Options
Once the customer has built the order he can choose various flexible payment options as per his convenience.

Server Assisted – Dine In
A server opens a check on the table using their mobile POS terminal. The customer pays at the end of the meal.

Customer Self Service – Pay As [...]

25 10, 2016

Benefits of Real Time Customer Feedback to Restaurants

Everywhere you look you find friends, family and co-workers using social media to express themselves via pictures, videos and write ups. Whether it’s a restaurant they visited or a movie they saw or taxi ride they took they are publishing it out there for the world to see. Social media and review websites have enabled the average person to express himself freely to the masses. Organizations spend large amounts of money in branding, marketing and PR. But negative consumer reviews/posts/tweets have the power to tarnish reputations. The opposite also holds true, positive consumer reviews/posts/tweets have the ability to elevate a brands reputation.

Those restaurants not keeping pace with their digital savvy customers end up losing [...]

21 09, 2016

Titbit Inc.’s self-ordering solutions are helping restauraunters overcome the language barrier to food ordering

Restaurants, especially those located at international tourist destinations, are losing a golden opportunity to create memorable and unique customer experiences due to language barriers. By offering their menu in multiple languages restaurants can provide customers an unforgettable experience, create word of mouth goodwill and even help increase overall revenue.

Research conducted by Harvard Business Review (HBR) and Common Sense Advisory group has following interesting findings:

 90% consumers when given a choice of languages are more likely to buy in their own language.
 42% never purchase products and services in other languages.
 72.1% consumers spend most or all of their time on websites in their own language.
 56.2% consumers feel the ability to obtain information [...]

22 08, 2016

Self-Ordering Solutions with FreedomPay, EMV and Apple Pay

Titbit’s self-ordering solutions like Self-Serve Kiosks, Table Top Ordering, Scan
& Go now support EMV Chip & Pin Payments and Contactless Payments like Apple Pay
and Samsung Pay.

Titbit has partnered with FreedomPay to offer true P2PE certified payment processing
for its food ordering solutions.

Key Features:

» P2PE Certified Solution

[...]

15 07, 2016

Titbit & POS System Integration

Food & Beverage operators around the world are opting for solutions that can integrate with their present systems and leverage existing infrastructure to offer greater cost efficiencies.

Titbit’s solutions such as Self-Serve Kiosk, Table Top Kiosk, Digital Menu Board, Digital Menu are integrated with all leading POS (Point of Sale) Systems thus helping F&B operators everywhere leverage its benefits.

Benefits of Titbit-POS Integrated Solution:

» Fast & Efficient
Reduces time taken to process orders by ~6 minutes thus resulting in faster service. It also increases table turns which leads to higher revenue.

» Convenience
You can manage Titbit devices from your POS. Updating the information on the POS such as menu changes, pricing updates, etc. will also update [...]

16 06, 2016

TITBIT helped Theme Park restaurant increase check averages by 20%

Delaware North operated Orbit Café at Kennedy Space Center saw a 20% rise in average check size due to Titbit’s Integrated Self-Serve Kiosk Solution.

Parks are an ideal place for families to visit, bond and have a great time. Kennedy Space Center is an international tourist attraction and draws more than 1.5 million visitors annually from all over the world. The challenge lay in meeting the food requirements of thousands of guests every single day.

Delaware North partnered with Titbit Inc. to launch Self-Service Kiosk at Orbit Café in Kennedy Space Center that provides restaurant-style dining experience to the guest visiting the Park. The guest use touchscreen Kiosk that feature extensive made to [...]

27 05, 2016

Wayfinding Kiosk – Digital Solution for a Digital Consumer

Have you ever found yourself at a Theme Park looking for directions and taking a whole lot of time trying to get to the attractions? If yes don’t worry you aren’t the only one. It is one of the most common challenges faced by visitors at Theme Parks because by nature these are spread across a large area making it really difficult for visitors to remember all the locations and their routes.

Technology has made locating outdoor destinations such as a theatre, hospital and buildings easy using street maps but the indoors still remain inaccessible to such technology. Theme Parks have a mammoth task managing the sheer volume of queries from thousands of visitors every [...]

27 04, 2016

Table Top Kiosk – Order, Play and Pay from your Table

A customer enters your restaurant for three reasons – Good Food, Good Ambience and Good Service.
Long wait times, inattentive servers, delay in service and time consuming billing systems are a testimony against ‘Good Service’. It takes away from your customers overall dining experience often leading to complaints and under-tipping.

The ‘Table Top Kiosk’ has done a great job of addressing these concerns and more.

Casual Dine Restaurants are well poised to take advantage of the ‘Table Top Kiosk’ to improve operational efficiency, enhance customer service and acquire & retain more customers.

Order & Pay at the Table

Guests can order, request a refill or call for the check [...]