Blog

2 10, 2018

ChatBot Launched

The Titbit team developed and deployed a conversational ordering application with an artificial intelligence engine as an intuitive and easily accessible solution for unique needs, such as in-seat ordering. The customer simply navigates to an app or the site-specific URL on their phone and places an order as if they are texting or messaging a member from the waitstaff. This intuitive platform has been designed to simulate human behavior and conversation and responds to written questions making it a breeze to use but if it is a user’s first time using the application they can choose to view a quick tutorial or just simply skip this step. The customer can then place an order [...]

25 09, 2018

SunTrust Park at the Atlanta Braves implements six kiosks

IMG_3551At SunTrust Park the Atlanta Braves asked to implement self-ordering kiosks at the concessions stand in section 313. Previously, customers would wait in line for ordering and until their food was prepared and delivered which would hold up everyone in line behind them. But now, after this implementation of six floor standing kiosks to help reduce wait time for customer, customers can submit their orders on the kiosk and then they are prompted to receive their order at the pickup area so that customers can continue ordering behind them. Once an order is submitted, is it automatically sent to kitchen printers and display systems [...]

19 07, 2018

NRA Show 2018

Every Year, the National Restaurant Association holds the NRA Show. This year marked the it’s 99th year, and the 68th year the event has been held in Chicago. At more than 715,000 square feet it was the largest Show ever. More than 65,000 total registrants representing over 110 countries as well as all 50 states and the District of Columbia were in attendance. It is important to us to attend such trade shows since it’s a great opportunity to catch up with current customers as well as meet future prospects. Our goal was to expose the restaurant industry to our latest and greatest software and hardware advances and we did just that. [...]

13 02, 2018

Titbit Inc. and FreedomPay Announce Partnership

New partnership promises fast and seamless PCI validated P2PE payment experience on Titbit Self Service Kiosks.

Ridgefield, New Jersey (February 15 , 2018)
Titbit Inc., a premier provider of Self Service Kiosks for Food Ordering, Mobile POS and other order management solutions, has partnered with FreedomPay, the global leader in secure commerce technology for lodging, gaming, retail, restaurants, stadiums and other hospitality merchants, to integrate FreedomPay’s P2PE Validated platform – FreedomPay Commerce Connect or FCC.

“At Titbit Inc. we are driven by the need to design solutions for catering to the evolving customer expectations” said Nikhil Lagoo, Vice President Titbit Inc. “With the rapidly changing
payments landscape, our clients in the Food and Beverages [...]

20 01, 2017

Kiosks are addressing the needs of the hospitality and f&b industry

Titbit Kiosks offer solutions for almost every problem the hospitality and f&B industry faces today. Whether it is the need to increase check averages or reduce wait lines; serve more customers or prevent loss of sales; improve order accuracy & efficiency or reduce wastage; kiosks are the answer to all these and many more issues.

Self-Ordering Kiosk
Self-Ordering Kiosk empowers customers to choose their food, customize/modify it and even pre-order for later. The kiosks also offers customers various payment options like EMV chip & pin, banknotes, coins, vouchers, loyalty cards, Apple Pay, Android Pay, etc. Upselling, cross selling & tipping is built into the ordering workflow to maximize revenue for the restaurant. Titbit Self-Ordering kiosks [...]

22 12, 2016

How Self-Ordering Kiosks Are Benefiting The Restaurant Industry

Self-Ordering Kiosks also known as Self-Serve Kiosks have been around for a while and are becoming increasingly popular as the consumers’ preferred option for ordering meals in Quick Service Restaurants, Fast Casuals, Casual Dines and Fine Dines. These kiosks offer various benefits to restaurant operators as well as consumers which makes them so desirable.

Here are a few benefits of Self-Ordering Kiosks:

More Revenue
Restaurants have experienced a ~20% increase in check averages owing to automatic upselling, promoting specials, suggesting combos, etc.

Precise Ordering
Customers get exactly what they want as they can order in their own language, zero chances of miscommunication and ability modify an order before placing.

Payment Choices
Kiosks cater [...]

16 11, 2016

An Interactive, Flexible & Reliable Table Top Ordering Solution from Titbit

Titbit’s Table Top Ordering solution enables customers to view the entire menu with attractive description, scrumptious images/videos along with nutritional information and price.

An Interactive Customer Experience
Customers can view the menu in any language of their choice, build/customize their order and play games or be entertained while they wait for the food to arrive.

Flexible Ordering Options
Once the customer has built the order he can choose various flexible payment options as per his convenience.

Server Assisted – Dine In
A server opens a check on the table using their mobile POS terminal. The customer pays at the end of the meal.

Customer Self Service – Pay As [...]

25 10, 2016

Benefits of Real Time Customer Feedback to Restaurants

Everywhere you look you find friends, family and co-workers using social media to express themselves via pictures, videos and write ups. Whether it’s a restaurant they visited or a movie they saw or taxi ride they took they are publishing it out there for the world to see. Social media and review websites have enabled the average person to express himself freely to the masses. Organizations spend large amounts of money in branding, marketing and PR. But negative consumer reviews/posts/tweets have the power to tarnish reputations. The opposite also holds true, positive consumer reviews/posts/tweets have the ability to elevate a brands reputation.

Those restaurants not keeping pace with their digital savvy customers end up losing [...]

21 09, 2016

Titbit Inc.’s self-ordering solutions are helping restauraunters overcome the language barrier to food ordering

Restaurants, especially those located at international tourist destinations, are losing a golden opportunity to create memorable and unique customer experiences due to language barriers. By offering their menu in multiple languages restaurants can provide customers an unforgettable experience, create word of mouth goodwill and even help increase overall revenue.

Research conducted by Harvard Business Review (HBR) and Common Sense Advisory group has following interesting findings:

 90% consumers when given a choice of languages are more likely to buy in their own language.
 42% never purchase products and services in other languages.
 72.1% consumers spend most or all of their time on websites in their own language.
 56.2% consumers feel the ability to obtain information [...]

22 08, 2016

Self-Ordering Solutions with FreedomPay, EMV and Apple Pay

Titbit’s self-ordering solutions like Self-Serve Kiosks, Table Top Ordering, Scan
& Go now support EMV Chip & Pin Payments and Contactless Payments like Apple Pay
and Samsung Pay.

Titbit has partnered with FreedomPay to offer true P2PE certified payment processing
for its food ordering solutions.

Key Features:

» P2PE Certified Solution

[...]